Contact Centre Services
Contact Centre Services
Contact Centre services that enhance customer service, sales and retention
Quote Request
Send us a brief outline of your requirement and we will respond within 24 hours
Reduce Cost
Enhance Customer Experience
Grow Faster
Provide Quality Service
Our Contact Centre Services
Our contact centres incorporate leading telecoms and CRM technology and provide our clients with multi channel customer communications management . We can handle communications by phone, email, live chat and social channels. Our aim is to help our clients build stronger consumer relationships and ensure optimal customer experience. From handling the response for a one off promotional campaign through to delivering a fully outsourced contact centre facility, we have a passion for customer service excellence.
Sectors
We specialise in working in a number of sectors including
- Ecommerce -customer services and sales
- Initial lead generation inbound call handling
- Holiday booking and customer services
- Charity supporter care services
- Inbound and outbound survey calls
Bureau Services
Our bureau operation is entirely flexible allowing our clients to switch the service on and off as required and only pay for call activity handled.
• Promotional response handling
• Virtual reception call handling
• Order handling
• Brochure request services
• Inbound sales
• Helpdesk support
• Inbound recruitment screening
• Charity donation/ supporter care lines
• Email response services
• Inbound sales
• Helpdesk support
• Inbound recruitment screening
• Charity donation/ supporter care lines
• Email response services
Dedicated Services
Our dedicated solutions are designed to offer fully branded contact centre solutions that act as a full extension of our clients brand. We work with our clients to help build, deliver and maintain optimal customer experience and sales strategies.
• Dedicated branded environments
• Service consultancy
• Excellent staff
• Exceptional training
• Quality control
• Strong Account Management
